I hope they go bankrupt. I dare any Delta Airlines executive to email me and want to know why I dislike them. They hide behind their dumb-ass rules and even if there are extenuating circumstances they continue to screw the passengers. When did the customer become cattle, and no one care?
I got a response to my generally angry, but civilized email to them. They told me in the nicest way possible to go F myself. My account of the ordeal is here. If my company treated customers like I was treated (by supervisors and everything) we would be out of business. I am going to upload the letter I wrote (minus the date and flight number) and you tell me if situation I endured was not out of the ordinary enough to warrant some compensation.
I even had one moron of a rep tell me that it was my fault for not looking at the weather report before I went to the airport. This is after I told him that I asked the delta ticket agent at the airport if everything was fine. I even volunteered to not fly if the weather was questionable. I was assured things looked fine. Their response was weather shifts and things change minute by minute. How the hell do you go from no real delays to massive hurricane closing airport in 2 hours with out anyone realizing that it will happen?
My goal of getting back the points and / or getting a free ticket to compensate me for my messed up ticket is looking bleak right now. My last resort is to write to the corporate office, and plead my case. They will most likely be assholes like the rest of their company and say nothing, but it is worth a try.