Finally after 4 attempts (or at least I counted 4) we have upgraded our VOIP PBX to the latest version of Cisco Call Manager. Now we are happily (for now) running on version 4.1.3 release 2. This is a vast improvement over our previous version 3.3.3. Looking at version numbers doesn’t explain why, but trust me it was a needed upgrade.
We had so many false starts with this thing that I am happy that it is finally over. The problem is that the upgrade is over, but the upgrade was the first part of other enhancements we need to make. Everything else was held up by the upgrade. Hopefully Kai will pull it together and complete the other dependent tasks related to this upgrade now that we are on CCM 4.
I also hope this is the last time we have to use our current integrators. This upgrade was part of the original deal to install our IPCC system. Now that it is done I am going to shop around and try to find a new Cisco partner. I am going to lunch with our Cisco rep this week to discuss things. I am also going to lunch with another Cisco partner that our telecom rep knows. They are supposed to be a Cisco gold partner. I am keeping my options open for now. Soon I will need to pick someone to do our phone system in our office if we move to a new location.