Why do some stores in NYC treat their customers like criminals? I know most places out of NYC don’t do it, but some chains especially electronic stores like Best Buy seem to be treating everyone who buys something like a criminal these days. Every time I buy something at Best Buy I get badgered to show my receipt to some one at the door before I leave. It use to not be this way. I am a customer. Treating your store like a police state does not encourage me to go back and spend lots of money.
A few months ago on a consumer blog I read that unless a store is a members only store like Cosco, I am under no legal obligation to show my receipt if asked when leaving a store. I have tested this theory several times at Best Buy (hasn’t happened at CompUSA since I decided to try this) and so far I have not been stopped when I just ignore the guy at the door and continue on my way out. Is it sad that a small part of me wants one ignorant employee to try and stop me one time?
On the flip side I just got a new monitor at the Apple Store and walked out without a receipt (they email you a pdf of your receipt if your email is on file) and no tags or anything on the box. I asked the clerk about getting out of the store with no receipt and they were like you have to buy the monitor before we can give it to me from the back, so I don’t need a receipt to leave the store. See not treated like a criminal. And to make sure I compare apples to apples (no pun intended) I have bought computers at Best Buy that they can only get from the back of the store and I have still been asked for a receipt. How can some stores get it right, and others so wrong?