I just read this article I saw from Digg. It discusses Why Technical Support Sucks. Having worked on a help-desk (never a call center but internal support for a company),…
Continue ReadingIt is weird, for months you are preparing yourself (mentally if not physically) for some event. And then it is over and it is like OK what now? I am…
Continue ReadingWe officially are lease holders in our new office building. Everything was signed and executed Friday. That was interesting because technically we took occupancy of the floor on Thursday. Dan,…
Continue ReadingWe had a demo of some really cool problem resolution software today. It can watch what goes on throughout all the servers and clients and correlates a problem for you.…
Continue ReadingI spent the morning with a potential vendor discussing network designs and Call Manager configurations. It was very productive, but I am always backlogged when I spend half a day…
Continue ReadingFinally after 4 attempts (or at least I counted 4) we have upgraded our VOIP PBX to the latest version of Cisco Call Manager. Now we are happily (for now)…
Continue ReadingToday was a day trip to our other office. Had to meet some contractors and sit through an all day meeting. Man that was fun. Actually we learned allot but…
Continue ReadingI took a work road trip today. Had to meet some people in our other office and several other people had other missions up there so we rented a van…
Continue ReadingWhen I didn’t think the day could get any crazier it did. I was very busy all day putting out fires at work (figuratively not really). Just as I recovered…
Continue Readingit was busy today, but I got allot done. I got final approval for the active directory design I wanted. The initial AD servers are built. Or I should say…
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